- Shipping & Returns
Shipping & Returns
Delamere Design offers a 14 day return policy. In order to keep our competetive pricing and offer free shipping on most items, Merchandise returned for refund within the 14 day return period is subject to a 10% restocking fee. Shipping and handling charges are non-refundable. The customer is responsible for return shipping and handling charges on all returned items. All returns must obtain a prior RMA# (Returned Merchandise Authorization) from Delamere Design Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 14 days from date of issuance. Returns must be 100% complete, in original factory condition. Additional charges may apply if the merchandise is not returned in 100% complete condition.
Before requesting an RMA (Return Merchandise Authorization), make sure that you have read and understood clearly our Return Policy.
RMA#'s and return directions will be emailed to customer within 3 days.
When shipping your package, we recommend that you insure the package you are returning. In the event the package is lost of damaged in transit, Delamere Design shall not be responsible. We suggest that you use a traceable carrier that can provide you with proof of delivery. RMA number must appear clearlyon the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way.
We reserve the right to refuse a return on any product that does not meet these requirments.
After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the original credit card used for purchase.